Let's Talk Transformation
Ready to modernize your IT? Schedule a free consultation with our team. We're here to help.
Contact Information
Office
4483, Ground Floor, 470 St Kilda Rd
Melbourne VIC 3004
Australia
Phone
+61 1300 588 95924/7 emergency line for Priority 365 members. All other enquiries: Mon–Fri, 8:00am–6:00pm AET.
Business Details
ABN: 87 696 148 204
ACN: 696 148 204
Registered in Victoria, Australia
Schedule a Consultation
Downtime doesn’t wait for business hours. With Priority 365, neither do we.
Priority 365 is our annual managed-services membership for organisations that can’t afford to wait in a queue. Round-the-clock access to senior engineers who already know your environment, response times guaranteed in writing, and a team watching your systems while you sleep. 24/7 emergency support and SLA guarantees are reserved for active Priority 365 members.
24/7/365 engineer access
A senior engineer on the line in 15 minutes or less for P1 incidents — nights, weekends, public holidays. Guaranteed in your SLA.
Proactive monitoring & response
Our NOC watches your infrastructure around the clock and resolves most issues before they ever reach you.
Front-of-queue priority
Members are worked first. Every ticket, every callout, every time — you never wait behind ad-hoc requests.
Your named team
The same engineers on every call — people who know your stack, your history, and your business, not a rotating help desk.
Quarterly business reviews
Roadmap planning, capacity forecasting, security posture and spend reviews built into your plan.
One predictable annual fee
No hourly meter running during an outage, no surprise after-hours callout charges. Budget with confidence.
Ready for support that answers on the first ring?
We onboard a limited number of Priority 365 clients each quarter so response times stay fast. Apply now and we’ll scope a plan around your environment within two business days.
Priority 365 is a 12-month subscription. 24/7 emergency response and guaranteed SLAs apply to active members only. Standard support hours are Monday–Friday, 8:00am–6:00pm AET.
Existing support channels
Priority 365 incident line
Active members: for production outages and security incidents, call the 24/7 hotline immediately.
+61 1300 588 959Support portal
All clients can log tickets and check status online during standard support hours.
Client Login →Training & resources
Knowledge base, documentation, and training materials, available to every client.
Knowledge Base →