Privacy Policy

1. Information We Collect

We collect personal information when you:

• • Visit our website or use our services
• • Complete inquiry forms or request consultations
• • Communicate with us via email or phone
• • Enter into contracts for services
• • Use analytics and cookies on our sites

2. How We Use Your Information

We use your information to:

• • Provide and improve our services
• • Respond to inquiries and support requests
• • Send marketing communications (with consent)
• • Comply with legal and regulatory obligations
• • Analyze and optimize our website performance

3. Data Protection

We implement industry-standard security measures including encryption, access controls, and regular security audits. We comply with APPPs (Australian Privacy Principles (APPs) and the General Data Protection Regulation (GDPR)) and ISO 27001 standards.

4. Data Retention

We retain personal information only as long as necessary to provide services and comply with legal obligations. You can request deletion of your data at any time, subject to legal requirements.

5. Third-Party Disclosure

We do not sell your personal information. We may share information with service providers, partners, and legal authorities when required by law. All third parties are contractually bound to protect your data.

6. Your Rights

You have the right to:

• • Access your personal information
• • Correct inaccurate data
• • Request deletion of your data
• • Opt-out of marketing communications
• • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Contact Us

For privacy concerns or data requests, contact us at:

Email: privacy@southerncross365.com.au
Address: 7 Wendouree View, Wollert, VIC 3750